Medford Nissan Service Center

I recently purchased a used car from Nissan. A few days later the strut mounts needed replacing & I noticed a Loud, Irritating rattle. They gave me a generous discount for the repair; (they were under no obligation to do so). Both Issues we're resolved. Everyone was so helpful, from the sales department to the service department. The Service Rep., Caitie, was very patient & clarified all my concerns & questions. I really appreciate her effort in making my experience easy. Also, the service area is impressive, as it's ultra clean and well maintained. The waiting lobby is also pleasant. I'll definitely be back when I need any future service or an oil change.

I made an appointment online for an oil change. When I arrived, they couldn't find my appointment. I was expecting a very long wait at this point or maybe even being told I would have to come back. I was wrong. I was told to pull it right up and they would get on it as soon as they could. I was told maybe a total of 45 minutes to an hour wait. It turned out to be 30 minutes. I believe Jared was the gentleman who helped me. He was friendly, efficient and very willing to help me out. Fantastic customer service. Makes me glad I bought a Nissan and purchased the lifetime oil change. Keep up the good work!

I went to Medford Nissan to have a airbag safety recall completed. I also had them change my oil and requested that they air up my tires. I was informed by the person working at the front desk that they would air up my tires and clean my windows as part of their Nissan dealership inspection. When it was all done they had obviously not aired up my tires or cleaned my windows but they spent a lot of time trying to upsell me to replace all my fluids, including lying in their inspection report that my coolant was low when, on quick inspection, it is obviously not. Overall their service packet that they gave me had at least 5 obvious errors in it, leading me to be a bit nervous that they might have made a mistake repairing the safety recall or changing my oil. I was ready to leave well enough

Came in for a diagnoses a couple weeks ago. Had a relaxing time watching a soap opera (something I’ve never done) while waiting in the waiting area. After the diagnoses, it was determined a part was needed. Katie took care of walking me through the diagnoses and a few other things they suggested as upkeep for my car. I declined the extras for now and there was no pressure from the Katie or anyone else in the team, which I really appreciated. It’s a hard time to be putting money extra into your car right now. But I WILL be taking care of those things and it WILL be with Nissan. Anyway, Katie ordered the part, which was covered under my warranty, and a week or so later, the part was in! We scheduled another appointment and this time, I had someone pick me up so I didn’t have to wait wh

Rodents ate my electrical, Nissan service center assured me that they would repair and replace any damaged items. I have a second set of keys to my car so I inspected my car before I paid. They were rushing to get me to pay before giving me back my keys. I brought up the fact that I still had exposed wiring under my hood. They wanted to charge me $342 for electrical tape they wrapped around the exposed wiring when I was told that they soldered it. Statutory fraud. They offered to complete the service for free. Staff did not look or sound surprised at all by the fact that they tried to charge me an exuberant sum for tape and all I got was, "well I didn't know the mechanic did that." Don't go here. Absolute trash frauds.