Meineke Car Care Center

This place is absolute trash. I set an online appointment specifically asking to get my brakes replaced. After an hour they tell me my brakes need to be replaced but they can’t get them before the shop closes. Additionally, they told me I had 8 items that needed immediate action including air filters and coolant. I just got the oil changed two weeks prior, from and actual dealership, there is no way they over looked that stuff. This place has the potential to seriously rip people off and is poorly managed.

Meineke was great at this location. They got my dodge journey in pretty quick & done my breaks & rotors package. My car is handling much better now. They made it easy to get financing to spread out the cost of this unexpected fix so I wouldn't have to pop out $1700 all at once which was not budgeted. The Carter's appreciate the work they done. 😃 I would use this location again

My visit to Meineke in Newport News was top tier! Everyone there treated me with kindness and respect, and the representative really knew their stuff. I even got a free CarMax report with pictures of what needed attention, along with the service I came in for, which was such a nice touch. The mechanic and the rep were both awesome—friendly, honest, and professional. Plus, they offer loaner cars if you call ahead, which is super convenient. I’ll definitely be coming back here for any service my car needs. They’ve earned more than five stars from me!

Great service! My vehicle (2011 Hyundai Azera) was deadlined and needed a new starter. They put me in touch with a towing company which was very generous because it was free. Here’s what I don’t like…I thought the labor charge was extremely fair but it would have been nice to have had the option to choose parts at different price points, ($350 for a starter motor itself plus the $195 diagnostics fee feels greedy, especially since I was able to provide symptoms, a lot of folks don’t even try). They also say in their phone options to press 1 to get a quote but then when you ask for one over the phone they can’t do it. This leaves customers with not enough information to shop around unless they bring their car in, this also feels rather greedy. As far as service goes I think they fix things w

I was hesitant about going here just because as a girls we’re all told about how mechanics will over price you for services. But I went and oh am I glad that I did. Every employee here that I had the pleasure of meeting had a great attitude and were very attentive. Even when I had to come in for an emergency because my car kept over heating. They listened to me and all my worries and fixed what was going on right there. I appreciate them listening to me above all else. Whenever I need something they are definitely going to be my go too!