Mercedes-Benz of Catonsville Service Center

I want to express my sincere appreciation to the entire team for making my car-buying experience such a positive one. Your knowledge, transparency, and respect truly set you apart. Thank you for going above and beyond to help me find the right vehicle. Your professionalism and attention to detail did not go unnoticed. Thank you for treating me like family and not just another customer. I appreciate the time, care, and effort you put into making sure I drove away happy. Buying a car can be stressful, but you made it easy and enjoyable. Thanks for the great service and support throughout the process!

Service was quite fair and reasonable. Was treated with high respect upon pulling into the service area. Seating was very comfortable. Plenty of drinks and snacks while waiting. Service was handled so quickly I wasn't aware that 2-1/2 hrs had past. Escorted back to my car and it was throughly clean inside and outside. I received a call from the manager while waiting checking to see if I was OK and needed anything. Also after leaving I received a text offering an opportunity to purchase another Benz with a full outline of features a car that is available has in it if I were interested 🙃.

This dealership is not the closest to my home, but I prefer to visit because Andre always takes great care of me and I’ve been coming faithfully for the last 5 years. My service advisor is Andre Goppy and he’s so AMAZING and extremely diligent. He’s very courteous and hospitable. Whether it’s ensuring I have a loaner, transportation back and forth, his communication is unmatched and much appreciated. He’s simply the best and I’m grateful that he makes coordination with the team for service repairs seamless and easy!

I went in wanting a new 2025 trade of the same model. I ended up with a dealer-Certified Preowned like we’ve done before. We are very happy with the newer model and extended warranty as Certified. My only question was whether I received any of the offers in the mailer that brought me in.

The customer service great. Dakari in service always does his best to meet my demands within the limitations of his job. Herbie remembers to park my car in the correct spot every time he drops it off.