Mercedes-Benz of Lancaster Van Center

I took my vehicle in for an emissions recall after many months of receiving flyers and phone calls about having it serviced. The van went in on November 7th. Due to supply chain issues the van took some time in order to be returned to my possession. I received the van Tuesday the 22nd and the van broke down the following day. I had the van full of passengers and the driver a total of 15 people and when the driver heard a loud bang the van lost all power and veered towards a safety barrier. No one was seriously injured but all 15 people were stranded the night before Thanksgiving. We had to reimburse all passengers and pay someone to take everyone to their destination 2 hours away. We had no issues until the passengers threatened litigation for the danger we put them in. The van was towed b