Mercedes-Benz of Lynnwood Commercial Vans Service Facility

I called about two months ago to schedule a warranty appointment for my 2024 Sprinter van, because the DEF tank was leaking from the neck. The earliest appointment available was two months out, which I accepted. My appointment was today at 7:30 AM. I woke up at 5:00 AM and drove nearly two hours in heavy traffic from the south to arrive on time. I checked in at 7:25 AM, and everything seemed fine at first. I made it clear to the staff that I needed them to find the problem as soon as possible, because this is my work van, and I can’t afford to lose hours or days waiting. They said they understood. However, after waiting 2.5 hours in the waiting room, someone finally came and said they had a rental car ready for me so I could go to work. I asked, “Why? Has my van even been checked yet?” The

Excellent service center with great people who take complete care of their customers and their cars! Highly recommended when compared to many other dealers in the Seattle area!

September - I had a great experience with Brandon from the service department. My van threw an error code and because I live very far away I needed a loaner van in a short timeframe. He was able to get me a van and on my way back to Hansville all with in an hour. If it wasn’t for him I would have to pay for a tow over the ferry. He save me time and money. Much appreciated Brandon! December - Well 3 month later I'm going to have to rebute my 5 star review to a 0. I have been told for months that the part is on back order and they can't get it. I decided to start calling dealerships. I found a relatively local dealership in Fife had 10 on hand. Are you kidding me! My van has been parked at the service center for 3 month and I have been able to travel out of state with this loaner, witch I'm

This is a story of discovery; our class C Winnebago rolled off the lot with a tyranny problem that showed up within 5000 miles on the clock. When you plan a retirement around traveling, your rig evolves into a member of the family second only to one's dog. So when somethings amiss, life's an abyss. As we were crossing the country accessing dealerships within reach proved frustrating when they shrugged and said next appointment is in 3 months. We found Benz Tech in Elkhart for an oil change who correctly surmised that our egr might be fouled. I also took it to Hicks in Corpus who gave me the shrug and said they couldn't find anything wrong. At that point all I could do was to keep making appointments. Luckily the service center I hit next was Lynnwood MB Sprinter Barn. I still had to wait a

I switched to this location for my Sprinter maintenance. The service is phenomenal and the customer experience was so much better than what I experienced in Seattle. It's worth it to drive a few extra miles, especially when this team takes such good care of their customers. Shout out to Brandon Taylor who was my service advisor. He was extremely courteous and made sure to explain all maintenance package details to me and answer any questions I had. He was a great communicator and made sure to get back to me in a timely fashion. I'll definitely be back, this team has earned my business.