Mercedes-Benz of Medford Service

My experience working with Mercedes- Benz was fantastic. Kevyn Garnett was honest, patient, and never pressured. He took the time to understand needs and made sure every step of the process was smooth and transparent. Thank you for a great experience!

Great customer service! I've taken my Sprinter there regularly since moving here. And they have taken great care and consideration not only with the regular scheduled tune ups but with all of my issues and concerns over the past few years, even when they couldn't replicate my latest issue, they didn't charge me. I know them by name and they make me feel valued not just as a customer, but human to human. Nice in these times. Shannon has been AMAZING and I just worked with Aries who was also fantastic. Thanks MB Service Team!

The Service Department at Mercedes-Benz of Medford is nothing short of exceptional! From the moment I arrivedvia tow truck, Advisor Dan, and Technician Andrew went above and beyond to ensure my experience was smooth and stress-free. They persevered when finding a solution to my issue seemed nearly impossible, showcasing their expertise and dedication to their craft. They persevered and did not give up even when they thought they had solved the issue. They listened carefully to the symptoms my vehicle (and I) were experiencing. What truly sets this team apart is their warm, welcoming, and understanding approach. I felt like I was their only customer with the level of attention and regular, clear communication they provided throughout the process. Their professionalism and commitment to so

The service department here has gone above and beyond over and over and over for us! Shannon and Dan are both amazing and really make us feel like valued customers. Thanks to you both for improving my Mercedes ownership experience

They helped us out of a pinch on our road trip. We were able to park our Sprinter and stay.