Middletown Honda Service & Parts Center

I am extremely disappointed with Honda’s customer service. My vehicle’s high-voltage battery failed, leaving the car completely undrivable. This is the main component of an electric vehicle, and the repair is expected to take a long time. Despite the seriousness of the issue and the fact that the repair is fully covered under warranty, because it’s their fault, Honda refused to provide me with any loaner or rental vehicle. I contacted multiple representatives and even escalated the case to a case manager, and I was still told that Honda would not assist me with transportation while my car is in the shop for an extended period of time. I’ve been left without a vehicle through no fault of my own, and Honda’s lack of support has been incredibly frustrating and unprofessional. This experienc

My first experience with Honda The sales representative was phenomenal Barndan McGhee, he did an awesome job. I'm just loving my Honda CRV

I brought my car in for the first oil change, they told me it would be ready in 1 hour oh 1:30, I have been waiting for 3 hours and they still haven't delivered it 😒

Emily S. My service rep is professional, knowledgeable and peronable. In all my years with Middletown Honda, I have never had any issues with them. Every aspect of their business has been dedicated to satisfy their customers. Kudos to all, from Sales through Service. Thank you.

A service that is meant for a couple hours after being told it would turned into two days after the worker that had been working on it was “off schedule”. Mind you I had called frequently with kindness needing updates about my car. It lead to being on hold of an hour and being treated with disrespect and attitude. It doesn’t end there, getting there to pick up my car I was being laughed at and pointed at by a mechanic and call receptionist. I will definitely go back for names.