Middletown Motors

I called the dealership looking for a car the salesmen Rafi assisted me with great service and the finance manager Nicole also provided great service trying to get me the best deal possible. Highly recommend!!!!!!!

The Service Department is the best I have had the pleasure of knowing. They are polite, understanding, knowledgeable, and fair. Their Sales personnel are also polite, but I wish they would think a bit more creatively, or "out of the box," if you will. Not everyone has a good credit score, or they may owe more on their personal vehicle that its' worth. This is when a customer may really need their expertise to help them achieve their goal of owning a used or a new vehicle.

Absolutely no pressure and John Glasgow (our sales person) was polite, courteous, helpful, understood that there were factors that were important and worked with that. We had postponed getting a new vehicle because finance rates are so high but we got lucky and are completely satisfied with the service we received when we purchased our new Tiguan. Hoping the good customer service extends further into the cars life and service that may be needed.

Beware of this dealership! They were wonderful when I leased my Mazda3. Great deal and hugs all around when I signed the papers. After that everything went down hill. I recommended family members and friends and they didn't get the same experience that I did and bought vehicles elsewhere. After I drove the car off the lot, I couldn't get my sales person or the finance manager to return my calls when there was a problem with them sending the new car information to my insurance company. I had finally had enough and reported them to Mazda corporate. I also wrote a letter to the General Manager who I wasn't impressed with his response either. I had to ask him to respond to my e-mail and once I put Mazda corporate on copy, he finally responded, Neither I or Mazda corporate was impressive

John Glasgow and Joe made buying my new car so easy and quick! They were efficient in getting me a new car when I was in need and I can’t thank them both enough. I would definitely more than recommend them when you think about buying a new car. Middletown Volkswagen and Mazda is the best place to buy a car from hands down.