Milford Chrysler Dodge Jeep Ram

made an appointment over the phone with Keisha. spoke in great length of what my current vehicle was and what my non-negotiables were for a new vehicle. also mentioned that i would be coming from an hour away. ABSOLUTELY ZERO information was passed along. i showed up to find out that they were unable my purchase my vehicle at all… then salesman Taylor continued to show me vehicles that did not fit my lifestyle or needs. including a 3k overpriced car that barely fit my family. not much inventory. giant waste of time.

When you get to the dealership go straight to Jimmy! He was very pleasant to work with answering all my questions and concerns. I was an out of state buyer from Minnesota. After test driving the vehicle I decided I didn’t like the vehicle and wasn’t going to buy it. I felt bad because I knew this young man was paid on commission. Afterwards I took him to Jersey Mike’s for dinner. He gave me a ride to a local hotel and we left shaking hands. Very outstanding young man. Unfortunately my story doesn’t have a happy ending thanks to another employee named BILLY. I was excited and traveled over 1,135 miles to purchase this truck as a gift to my son for graduating college. Upon driving the truck I noticed a lot of cabin and wind noise coming from the passenger side door. There was also a paint c

This place had incredible hospitality; the staff treated us as people rather than just a transaction waiting to happen and worked tirelessly to help us with getting our car. Specifically, Jimmy made the impossible possible for us. No matter how many times we ran into issues he was always thinking of solutions and did everything possible for our purchase. He was incredibly patient and understanding of the situation we were in, and he was a pleasure to talk with.

I recently visited this dealership and had a disappointing experience with one of the employees. From the moment I arrived, her attitude was dismissive and unprofessional. Instead of offering helpful information or guidance, she seemed annoyed by even basic questions and made the entire interaction uncomfortable. A car dealership should make customers feel respected and supported, and that definitely wasn’t the case here. I left feeling frustrated and completely uninterested in doing business with this location. Management should seriously address customer service standards, because experiences like this drive people away.

Went in with a typical SUV, came out with a Jeep Wrangler. It took Jimmy the whole day to make the deal work, and he nailed it. He was communicative, transparent, and easy. He is not pushy, aggressive, nor “salesy.” I would go to Jimmy over and over again.