Mills Parts Center

These guys, specifically Jamie, easily deserve SIX stars! I called with an urgent need for a part. I'm almost 3 hours away (each way) by car, but I'm a pilot, so I threw out a crazy request. I asked Jamie if he would consider bringing the part to the Willmar Airport. He happily agreed, gave me his vehicle info and cell phone number, and was there waiting for me when I arrived. He saved our day, and I can't explain enough how much I appreciate it!!!

Worst company to deal with. Do not stand behind their parts or work. Employees are very rude. BUYER BEWARE DO NOT DO ANY BUSINESS WITH THIS COMPANY!!!

I work at a repair facility and utilize their amazing customer service and parts delivery. Keith is the sales representative that our shop uses to order parts from. He is always so positive and engaging whenever any of our advisors call him. The parts are delivered on time and in the morning before we even open! Mills has been nothing but excellent and with other shops we have talked to, regardless if they specialize in body or mechanical work there is nothing but positive things to say regarding their prices, customer service and delivery. Thank you to Mills!!!

Very Poor service and follow through. i requested parts that they had in stock and three days later i called and they had not been "picked" yet. i asked Ron to send everything from the Hudson depot when i ordered as i needed the parts ASAP. He sent a few things from the depot and they arrived the next day. The others i never received and had to call, that is when i was told they had not been picked yet. I canceled the order and got them from 3 other dealers in the area that had them is stock. Moreover, i have 2 cores and Ron was supposed to send call tags. That was 10 days ago. I called to get call tags today and to talk to the office manager Rosedin (5206) She said they are running 7 days late to ship out parts and that is the way it is. No problem on her end! Cancel my account - 512107

Where to begin. Most personnel you get on the phone are grumpy, short and complacent. Hold times are 15-30 min. And even if you give them part numbers to order for you, they still mess up the order, and give you the wrong parts. When mistakes are made, which i understand they will, very little offer to make it right, or apology for it. The only credit i can give this company is that there delivery drivers are friendly, and willing to help. Update: 2/07/19 Gets worse every time i work with them. can't get through on the phone still. They have a contact us on the website page, but they don't contact you. There parts personnel is very complacent, think they know more than anyone else. I order a part, and get something totally different because "they think that's what i actually needed". I've