MINI of West Chester Service & Parts

Brought our countryman into Otto’s mini for an oil change and extremely happy with the service. They do an inspection and even include a video of the areas that will need attention the next time it comes in. And to top it off, they washed the car and our floor mats! Amazing team and service!

What a great place to do business. They were super friendly, greeted me in the drivelane and had amazing communication.

Customer service is absolutely horrible I brought in my Mimi Cooper on a Friday I was told it would be done on the following Monday. So I then call looking to speak to my service advisor Caroline, I made my first call at 11am no answer, I then called around every hour looking to speak to her still having no answers from her.At this point I’m thinking she must be amish because she’s never picking up the phone.Finally after numerous hours of calling she’s called me back at 3:38pm (I called 14 times) Telling me my car won’t be done today in fact it most likely don’t even be done Tuesday because nobody has even though to start working on it.I understand I’m not the only person looking to get work done on there car But I was told it would be done on Monday afternoon.But what really pisses me o

I am generally happy to pay the upcharge at this dealership because the service is so good. Customers get drive out with a loaner Mini, communication is impeccable, they make it seamless and easy. Not. This. Time. No loaners were available—they told me to tow the car in and it would probably be ready in about two days. It took twice as long. I had to rent a car. Sounds as if their fleet has been cut so this may be the future and not a one off too.

Once again was that time of the year. Pa. Inspection. Once again with extra needs. Oil change. Brakes. Broken parts. Got a loaner Vehicle. Got all fixed. Needed battery but got it elsewhere. Once again another year of Mini Ha Ha getting her best for new year. Another new year an inspection again. Already didn't have me as waiting and offer Uber. Told had 8:15 service and waiting. Uber pay to go home then come back. Not in my lifetime plus by time in had gotten home inspection would have been done... Long way to my home from here was much better when in Exton and only mini's but that's passed history now. So waiting to see what is needed this year💰. And passed inspection but needed oil change and filters. Then old age needs of new sparkplugs. So another needy year with like 600.00 dollars d