Mister Car Wash

Horrible Experience!! Loyal Customer for 6-7+years. Went to the Mister at 7373 N Mesa St, El Paso with my truck on Tuesday, 2-18-26 during mid day, around noon. I have been going there for years with no issues. I have the monthly membership that affords me the exterior and interior unlimited wash. I have a tight secure net that stretches over the bed of the truck that has NEVER been an issue, has NEVER caused a problem, nor has had any equipment ever been caught in the net. The step stool I have under the net has been requested to put in the back seat, but only rarely. I want to emphasize that the tight bungie net has NEVER been an issue until today. I was told I had to remove it and even before I said no one staffer, possibily the manager, he was already removing it prompting me to

I’m writing this review because this specific location has gone downhill significantly over the past few years that I’ve lived on the Westside. I currently have memberships for three vehicles, including one with the Titanium and interior cleaning package. Unfortunately, the interior service has become consistently poor. Nearly every visit, I’ve had to go back and ask them to re-clean windows or wipe down surfaces because the job was incomplete or rushed. My windows often come out with more streaks than when I arrived. The entire wash, dry, and interior process typically takes only about 3–5 minutes, which simply isn’t enough time to do a satisfactory job—especially on a larger vehicle like my Ram Rebel. Properly drying the exterior and cleaning the interior takes more attention than that

I’ve been a monthly member at Mister Car Wash and have generally appreciated the convenience, but my recent experience at the Osbourne Street location was disappointing. While membership prices continue to increase, it feels like fewer services are being offered. After my wash, I simply wanted to do a quick vacuum of my truck. I got out to dry it and was about to use the vacuum when I was told I couldn’t. I’ve used the vacuums without issue at the Mister Car Wash location on 6237 N Mesa, so it’s confusing and frustrating that the Osbourne location doesn’t allow the same access. Consistency between locations would really help members feel like they’re getting the value they’re paying for. I hope this policy can be clarified or reconsidered for members in the future.

Why the hell did I leave a tip if they don't even wipe the water spots off my car? They don't tell you this before you tip. I told the guys I tipped them 5$ and they refused to touch my car bc I got the basic wash. This place is garbage. Support a different car wash ept

9/10 times that I’ve been to a Mister Car Wash, I’ve never been satisfied with the exterior and interior cleaning. An establishment for “cleaning” cars and Everytime I spend money for a lousy job. Today was the last straw for this business. I’ve always wanted to give them the benefit of the doubt. But after today, I will never spend another penny here. I didn’t realize that they completely failed to clean the backseat on my car until I got home. I left pictures of my backseat when I returned home. And this was after I had to vacuum the back. How can you charge people for an interior cleaning when you don’t clean the interior? What a waste of money AGAIN!!!