Mister Car Wash

I paid for the most expensive package they offer to make sure my car would be properly cleaned inside and out. Unfortunately, I’m extremely disappointed with the results. The floor mats were not cleaned at all they look exactly the same as when I brought the car in. The trunk wasn’t even opened or vacuumed. The interior is still dirty and there are multiple areas that clearly were not wiped down. The exterior is also still noticeably dirty. It’s very disappointing to pay for a premium service and receive this level of work. I feel like I completely wasted my money.

I'm truly disappointed. I've been a member of Mister Car Wash for years, and today I decided to go to the Mister Car Wash located on Manheim Pike because I didn't want to bother cleaning the interior of my SUV myself. Since it was Christmas Eve, I gave a $20 tip, which I paid before the service. It turns out they didn't do a good job. When they gave me my car back, I checked it and notified an employee. He apologized and said he would clean my SUV again himself, but he didn't; he sent another employee instead. And that employee only cleaned the front seat a little. When I checked again, I realized I could have done a better job myself and saved $35 (between the $15 service fee and the $20 tip). I definitely won't be going back. They raised the membership prices, and the service is terribl

I will never give this place business again. I keep my vehicle very clean but recently took a trip with our dog who left hair all over the back seat. I went to mister hot shine specifically for that reason and paid for the basic inside and outside wash. It was only myself and one other customer there at the time since it was starting to rain. I wasn’t standing there watching them clean the inside of my car because I have a toddler who was running around. I also didn’t think to check that it was vacuumed because it went through the inside cleaning area and I just trusted that the job had been done. After getting home, I realized that they hadn’t touched the car at all. The clean smell I mistook for it being cleaned out was just from the outside cleaning. I’m actually mind blown that with on

We were going for a quick car wash , they had the system down and then instead of turning us around to leave they said to come in and have a free car wash. Once we got out some guys were waving good bye. I was surprised with the great service

Really disappointing experience. For about a month their website was down, which honestly made me question whether they were even still open. I happened to drive by recently, saw activity, checked again, and the site was finally back up. At the same time I received a Facebook ad for 50% off the Titanium wash. The ad said “buy now” but had no working link, so I drove over and showed it to the employee at the kiosk. She went to ask her manager and came back saying she wasn’t sure if the promotion was still valid… even though the ad was clearly active. Then she asked if I still wanted to purchase a full priced wash. That response felt off. If you are running ads, your team should know whether they are valid. Between the website being down for weeks and the poor handling of a simple promot