Monro Auto Service and Tire Centers

I went into Monro Muffler/Brake & Service because I needed an oil change and I also told them about a noise I was hearing that I wanted them to look at. I have been going to Monro for many years and they have always been good in the past about informing me about potential problems I may have with my vehicles. I told them that I hear the noise the most when I am pressing the brake. The ABS light and the brake light would come on at the same time. After about thirty minutes, a technician came out and told me that my brake pads and rotors needed to be replaced. He gave me a quote and did the work. It wasn’t until after the work was done that I saw they did a synthetic oil change instead of the regular oil change I have always gotten for that vehicle (2013 Nissan Pathfinder). The synthe

I was truly disappointed in the way they are Scheduling appointments now. I have been coming to Monroe for years. I scheduled an appointment so I could be seen at scheduled appointment not having to wait for 2 hours because the new scheduling is ridiculous. I would prefer to talk directly to The garage so that I don't have to talk to some ninny that doesn't know how to schedule appointments. I may have to find somewhere else to have the work done on my cars. I suggest you go back to the old way so you can talk directly to the manager of said garage.

I had a disappointing experience at Mavis Tire. I went in with a squeaking brake issue and was turned away because they said they were too busy. Thankfully, Peter at Monro Auto took me right in. They inspected my car and found that I had no brake pads left, which could have been dangerous. Peter and Mike were professional, fast, and extremely helpful. They got the job done within an hour, and I was safely back on the road. Big thanks to Peter and Mike at Monro Auto for the excellent service. I know where I’ll be going from now on.

I’ve been coming to Monro for about 3 years now for routine maintenance like oil changes, inspection etc. However, I went in today to replace my rear brakes and rotors. I had a long drive coming up and wanted to ensure the car was safe to drive. Monro’s amazing new manager Joe was able to get me in the very next day (at 5pm too!). Joe was very friendly, knowledgable and polite. He explained everything to me and even showed me the damage on the parts that needed to be replaced once the tires were off. This made me feel comfortable leaving my car in his hands. I will likely be returning to complete the front brakes and rotors once it’s time. Thanks again, Joe!

Joe was an absolute sweetheart and took great care with my vehicles inspection. He also made me aware of services that they provided that I wasn't aware of and that I had been quoted much higher prices on from other shops. I will be returning to Monro with all my cars going forward!