Monro Auto Service and Tire Centers

If you’re looking for a place you can actually trust for tires or any kind of service, go see Kevin and the team at Mavis in Newburgh. These guys set the bar higher than anywhere I’ve ever been. They don’t play games, they don’t push nonsense just to make a buck — they give you straight answers and real care. The customer service was outstanding. Honestly, I’d go back to them again and again just because of the way they treated me and looked after my Volvo XC90. Kevin and the crew, may God bless you — you’re absolute rockstars, and I wish you all the best in your business

If I could give a negative star I WOULD. Was here a week ago and was charge $200 for one tire. I called and scheduled an appointment for 7:30am to get my car inspected and its now 8AM building still isnt open... I call customer services and they tell me their manager for this location is not answering and there isnt anything they can do. AWESOME so why did I schedule an appointment to recieve no services????

Inspection tag, not happy at all. Always have to be prepared to spend more even if it an oil change or breaks. It’s annoying. The little underhanded methods to get more money from you. I hate this place. Will not be coming back. I really don’t have enough space to express how I feel. I especially don’t like professional behavior of the manager Ed if that’s really his name, All he cares about is how he get more money out-of customers I guess and you can clearly see it. I suppose it part of the job. But I’m a senior citizen and I appreciate better customer service when I am paying my money. After spending $162.99 for an inspection tag, I had to bring it back because when cause when the technician took the back off to see what type of 3rd break light I had on the car. It was put

GET A SECOND OPINION AFTER COMING HERE!! First of all, I was quoted $190 over the phone for a smoke test however, after the job was done they tried charging me $270!! I, of course, had them correct that. Second of all, my car had a couple of evap codes and before anything else they told me they needed to drop the gas tank for $500-$600 JUST for further diagnosis!. I called a few other mechanics and they all quoted me $300 for a gas tank drop only IF it came to that. Lastly, I took it to a different mechanic and was told a gas tank drop was NOT needed and quoted me $300 to FIX the issues. The overall quote from Monro was $1,000 by the way. EDIT: the $300 quote fixed my car 100%. PLEASE ALWAYS GET A SECOND OPINION

Service was fast, informative, and very friendly. Jimmy was a huge help and made things easy for me to understand when getting my brakes done. Highly recommend this location and will be coming back.