Monro Auto Service and Tire Centers

I made an appointment at 6:30 for an oil change. Got there & was told they didn’t have time to do it. It defeats the purpose of having an appointment if your spot isn’t going to be saved. I went out of my way to go there & rushed there from work just for them not to fulfill my appointment. They could’ve at least given me a call giving me a heads up. I won’t be returning there again.

Do not take your vehicle here for inspection if you are a woman they will fail you and give you a list of crap they say they can fix in order to get you to pass. After asking all other three people in the waiting room to leave reviews they decided not to ask me for a review so I'm leaving one. I was judged because I'm a female today lied to about my brakes and what percentage I had left just so they could fail me and give me a list of "everything" that needs to be fixed in their eyes. Do not take your car here nothing but a bunch of scam artists. Disgusting.

I was able to book a same-day appointment for a NYS inspection here on a Saturday. They had a lot of bays, and 2 labeled for inspection. So the vehicle inspection only took around 20 mins from giving them my keys to them driving my car out. Staff was friendly and knowledgeable.

Went to Monroe’s to get my back tires changed then the technician got in my car drove it up a lift was not successful at doing so, then proceeded to reverse and ripped off my front bumper THEN tried it AGAIN was then unsuccessful the SECOND time and did more damage to my bumper and wait when you think that he would stop nope he tried it again and finally did it but the worse thing is once he got it on they really tried to take pictures to make it seem like I had the damage prior getting there when I have pictures of my car not having it ripped off. Dishonest lying people, their manager Gregory Pyland saw all this go down as I was watching them and didn’t say anything. Then never once apologized and went on about their days like nothing happened. I’ll show pictures before and after.

These guys are awesome & quick! Tyler helped to get me in quick for brakes last minute. AMAZING team here!