Monro Auto Service and Tire Centers

Great experience very good and humble workers, they took their time They explained everything to me. I didn’t felt rushed or forced to pay a big bill. They took their time with the car work was excellent. I appreciate the shop and the coworkers and Steve who I mainly spoke with. I’m definitely gonna make this shop to shop. I come to to work on my car.

I like the service that was rendered at Monroe Auto Service and tire centers. The person in charge who sat at the front desk was awesome. He took my car in, had one of his associates checked it out then decided what was necessary to be done. He also called and let me know of other parts that needed to be fixed. I gave him the go ahead to fix them. I was happy that he did that because I did not want to be driving my car again and having more issues. I wanted it to be all set. He did a great job and I appreciate him for taking care of business.

I ended up with two flat tires late on a Saturday and no one was open. Steve at Monroe took our call, walked us through a fair timeline and pricing and I was ready to go 36 hours later! Great service and happy with the out come!

Steve was fantastic, he went above and beyond and gave me the reassurance I needed that everything would be OK. I was so worried about my car and super stressed out over all I'd just been through with my car. Steve and his tech were so understanding while I ranted and sobbed like an emotional fool, and cheered me up so that I was laughing as I left. I am so grateful for the kindness and compassion they showed me.

Great experience at Monro in Winsted. Steve did a thorough inspection, worked through warranty coverage with the seller, and went above and beyond to make sure the repairs were completed properly. There were some delays on parts out of his control, but Steve stayed on top of the situation, worked closely with his suppliers to expedite, and kept the car in the bay until everything was done. Communication was clear and frequent throughout, and it was obvious he genuinely cared. Honest, professional, and highly recommended.