Mossy Nissan Kearny Mesa Service

I had such a wonderful experience at Mossy Nissan Kearny Mesa, all thanks to Hung! From the moment I checked in, he truly went above and beyond. He gave me a clear and honest estimate upfront and took the time to walk me through everything in detail. I don’t know much about cars at all, so I had a lot of questions, but he was incredibly patient, kind, and explained each step in a way that was easy to understand. I never felt rushed or talked down to, which meant so much. I also called to see if it was possible to pick up my car earlier than the estimated time, and Hung actually checked on my vehicle personally and helped get it ready sooner. That level of care and effort really impressed me. When I picked up my car, it was freshly washed and spotless! On top of that, he replaced the bat

I had a fantastic experience at Mossy Nissan of Kearny Mesa. My salesperson, Peter Fletcher, was highly professional and helpful. He explained to me in detail all the features of Mt new car. He did an excellent job Gino the manager was also great on offering me a wonderful deal on my new Nissan Altima. This my 5th Nissan Altima and they are the best cars!!!

Brought 2025 car in for included oil service. Explained 3 additional issues I wanted to be addressed: 1. Hand brake loose - fixed 2. Hand brake squeak - not addressed, claimed not reproducible; but makes noise nearly every time when pulling it up. 3. Burning plastic smell from driver’s side after operating temp running car more than 10 mins. Requested to inspect exhaust and or any undercarriage areas where plastic might contact hot metal. Not addressed, claimed inspected, and unable to reproduce. Finally, the car wash was poorly executed. Not really cleaned well and potentially scratched in places as a result. If I ever comeback for service, I will have to specify no wash because the condition was worse than when it arrived. After I got the car back- I bought a jack and personally jacke

I went in for a late due service, and was assigned TK as the service advisor. TK knew the assignment, he was thorough and honest about the work that needed to be done and was super easy to work with. He’s a rarity in customer service especially in the world of auto repair/maintenance. I’ll be going back to this location for sure, give em a shot!

I cannot say enough how much I appreciate TK and his honesty. Going to service departments at dealerships has always been stressful, but since coming to Mossy and having TK as my service advisor, I never have to worry that I am being taken advantage of. He is one-of-a-kind!