Mr. Tire Auto Service Centers

Do not go here. Installing a tire and the installers broke a tpm on my vehicle. I confronted the lady and she said to drive it off. Took it to the dealership and it's definitely broken from them. The front desk lady also had an attitude for the majority of the time I was in the store front and kept watching the TV instead of "cashing me out" like she said she was ready to do.

They were very quick, even though they were busy.. 4 brand new tires in 45 mins or less balanced and mounted.. I didn't get a chance to scroll on my phone good...plus $630 for all 4 small special tires good price to boot.. so I'm good with them....they're my #1 out of my 3 tire spots... Mr Tires & Firestone....

Our Land Rover SUV caught a screw in the road after driving over 400 miles to visit family; we came all the way from South Carolina. Nikki Roney and the staff were more than accommodating for our need. Nikki (store manager) was able to coordinate efforts to get the specialty tire moved in from the Hampton store to the Newport News store. Because of these efforts, my wife and I were still able to visit family and attend other scheduled events. This included seeing my 94 year old grandma! Thanks Mr.Tire (Nikki and Team)!!!

Staff was fine. But when I called to schedule an appointment, I expected my car to be serviced at that time. I even arrived early. I was told it would be about an hour and a half before I was seen... Then my truck was in the bay for another 3.5 hours. Nikki did offer a discount on the service, but 5 hours for a service that should have been no more than 2 is a bit absurd.

Timely acknowledgment and pleasant. She did as trained and tried to upsell. Quick service but courtesy check was lacking, I was a guard of oil low