Mutrux Automotive LLC

I moved to a house a few blocks away. I read reviews saying they were expensive and thought, I can afford to pay extra for excellent service. Well, that's not how it worked out. I've been there several times. They are very friendly and they mostly know what they are doing, but they charged me to a degree that is off-putting. Once they charged me more to diagnose a problem with water leaking into my car, which they couldn't fix themselves and so they referred me to Expert Glass LLC (incidentally, Mutrux misdiagnosed the problem but that's a minor detail cuz Expert Glass fixed it regardless), than Expert Glass LLC charged me to fix the leak (incidentally: I highly recommend Expert Glass LLC for any car glass repairs). Another time I pulled into their lot after the shop was closed but there w

I realized while I was sitting in their waiting area that I have never reviewed Mutrux. I have been coming here off and on since Ross and Cindy took it over more than 20 years ago. Mostly for a tank of gas, but also for service on my vehicles and my family’s vehicles. We used to live only a short walk from here and my kids loved walking over to the “Dinosaur Gas Station” when they were little so they could buy a candy bar or. A bag of chips. They thought it was a fun outing. Ross and Cindy and their team have always been great to deal with. The quality of their mechanic work is excellent. I don’t always bring my vehicles here for work, but every time I do I wonder why I take my vehicles anywhere else. They take good care of customers and do top shelf work. They usually have a cool classic

Absolutely awful place to go for your car. All they care about is taking your money. Terrible customer service, the woman at the front desk was so rude on the phone and the mechanic was treating me like I was stupid. $150 just to test my alternator and they quoted me $1200 before tax to get it fixed. I felt so uncomfortable talking to them after my first interactions that my dad came up to tow my car out of that place so I could get it fixed at a reasonable price that wasn’t going to treat me poorly. Petty little shop trying to take advantage of women who need their cars fixed and probably college kids too.

I had my first experience with their full service gas pump this weekend and it was a fantastic experience. It felt so great to not have to get out of the car, and after wiping down my windows, Joe was so kind and gave me a dino stress ball when he could tell I was a little hectic hah! I've always appreciated Ross's services with inspections and oil changes, etc- he's fair and efficient! This is an overall a wonderful company that will do a great job and make you feel valued!

They charged me $250 for an oil change and cabin filter replacement. I called back to clarify billing to ensure there were no mixups or added charges since there was discussion of a possible tire rotation. Shop was unable to rotate tires due to a missing wheel lock key. The owner told me that the cabin filter replacement which is broken down as $75 for labor and $30 for the part was because after they replace the cabin filter, they vacuum the inside of the cabin filter area out. The only reason I agreed to a cabin filter replacement was because I thought it would add $50 to the bills, maximum. It is very easy to replace the cabin air filter in your car. The process should take less than 10 minutes. I could’ve gone to an auto shop and bought a cabin filter to replace it for less than half