NAPA Auto Parts - A & A Auto Supply

NAPA's return policy is outdated and frustrating. Overly strict packaging requirements, and some stores charge restocking fees. Worst of all, policies vary by location, so you never know what to expect. Definitely not customer-friendly.

Never have I had a negative experience with a cashier until today. Some old man with glasses who seemed to be the manager was being a smart ass when I asked if I could return some car parts that I had stored in different boxes from the original. “How do you expect me to return this without them.” A simple no would’ve been sufficient but his tone and body language was one of an arrogant old man. Terrible management. If there was 0 stars I’d put it.

Store branded light bulbs only... I'm not going to go through all the work to get to a difficult lamp only to put in something of questionable quality/life in it

Ordered online, Napa shipped to my house because part wasn’t in stock. The rotor arrived, right part number, but did not fit my car. My old rotor fits inside the new rotor on the picture. An error in the database - I can understand. I wasted my time: had to put old rotor back on. Came to this store to return it, they could not help me. They couldn’t look up by order number, CC, email, anything - told me to go to Santa Clara store. Wasted more of my time. Won’t buy from Napa again.

Apparently NAPA stores are independent! Unlike other chain stores they do not honor the warranty if you've bought the item from another location or even from their website. This store refused to replaced a faulty item under warranty. Calling the customer service didn't help either. I'm never buying from NAPA again.