NAPA Auto Parts - Auto Parts Of Auburn

I was working around Auburn (about an hour from home) and blew a heater core hose fitting. In a panic, I called Napa and they had the parts and everything I needed to get back up and running. Don was very professional, kind, respectful, and very knowledgeable on my specific issue and walked me through the whole process step by step. He even loaned me a specialty tool even though he had never met me before. I will be getting all of my auto parts from him from now on as I travel through town, that’s how good of service I got from Don. I would recommend him to anyone.

Even if it's not in stock, they can get it quick. And you don't get more top notch than the man, the myth, the legend.... NAPA Don. He will be sure you've got what you need and sound advice.

Best service I've received in a very long time! A guy by the name of Don was and always is very helpful and knowledgeable!

I needed a couple of specific items for my air compressor and Don came out to my truck and identified exactly the parts I needed! Have dealt with him over the last 10 years and he's always been very reliable!

I called 6/26/2017 to inquire about a specialty oil this store sells. I wanted to get a local price to save on shipping if possible. I was placed on hold and a few seconds later was told that oil doesn't exist. When I tried to tell him that it did exist and I had used it (and could order it from the company rep) and why I was calling, he said "good day" and hung up on me. I called back and asked for a manager, and he said he was the manager and owner (Tom). I asked why he hung up on me and he said "our business was finished". I then explained why I called in the first place and he had no response. If he would've said "maybe they make it, but I can't get it" or "let me give them a call and see" or anything but "good day" and a *click*. Lots of posts about "great customer service", bu