NAPA Auto Parts - Auto Parts of Myrtle Creek

We received excellent customer service and support from everyone at the Myrtle Creek, Oregon store recently. We needed assistance with a battery. The entire team worked diligently to ensure we were back on the road, as quickly as possible. I will definitely return for any automotive need. The store is clean, organized, with a knowledgeable and friendly staff.

The store manager at this location is amazing! She was super cool, helpful, and cared about the customer most of all! Thank you Melinda for the awesome customer service today! You rock!

Was told “don’t trust the prices on the shelves”there staff just puts stuff wherever and doesn’t update prices. Bought a steering wheel cover that ripped a mile down the road from buying it.

As I read through previous reviews, I was shocked, as my experience is quite the opposite of what others have experienced. Every time I call or come in for something, I am talked to as though I'm incompetent and the biggest inconvenience they've ever experienced. As a woman, my biggest fear is being assumed as ignorant when trying to purchase parts or being taken advantage of. Sadly, Myrtle Creek Napa is always big on ensuring that I feel this way. Thankfully there are plenty of other parts stores in the area with a decent level of customer service skills that will gladly accept my business since this one clearly doesn't want to. Hopefully they receive some training in customer service skills soon.

The guys there are very helpful and seem to cary most parts in stock and if they don't have something they will look it up and order it in.