NAPA Auto Parts - Auto Tire and Parts

I ordered a pcv valve and got busy. I never got a call saying it was there. About a week goes by and I went in and they said they sent it back. They were rude and uncaring. I had him order it again, but I ended up getting it from somewhere else because I went into to town unexpectedly anyways. I never got a call saying the second time it arrived either. I went to the napa in scott city today and asked how long they hold an ordered part for and he said typically a week or two. I explained what happened and he pointed to a guy and said he works at the chaffee location. He began talking with me about it. Everything was my fault and with attitude. I explained why I think a week is reasonable time to hold it, a reminder phone call would be nice. And he was mad and shouted you made me order it

This is the absolute WORST location of napa ive ever been to very unprrfessonal. I asked for a simple part and everytime they say we will have to do some digging and call u back BUT NEVER DO. all i asked for was a simple part. I will not advise anyone do this location

I've never been to a store that has all of ur auto parts and tools like NAPA does. I been going to the Napa store in my hometown for going on 3 yrs and not one time have I been there and not gotten what I came for. Excellent store and I give them an A+ for taking care of me.

I love the old feel of talking to a shop that knows vehicles and knows the clients names.

Needed antifreeze, called first, employee checked stock, had what I needed. Walked to retrieve, was in n out in no time. Very kind and helpful. Thanks!