NAPA Auto Parts - Auto Tire and Parts

If I could give less than 1 star, I would. The lack of knowledge and customer service at this location is beyond unacceptable. They gave us the wrong brake pads after they said they were the correct ones. Get home, take all the parts off of the only vehicle, only to find out they gave me the wrong parts. Call them, they admit to giving me the wrong parts. Im less than 2 miles away and they refused to bring the correct parts to me after their blatant mistake. So I had to WALK back to get the correct parts. Once I got there, they were NOT apologetic nor did they care at ALL. Thankfully another customer saw how horrible they were about the situation and offered to give me a ride back. Lost my business, my families business and more. This team needs recoached on how to treat customers and educ

Honestly I haven’t had the best experience at this store. Asked them questions about my car which I knew more than them. Asked them if they could check my check engine light like auto zone, answer was no! Went there at 12:15 on a Saturday which on the door says they was open till 5 I believe, no they was closed! The only reason I go here is because it’s closer than going to cape or Jackson, otherwise I would never go here. Also, the girl that waited on me frankly was pretty rude! I wouldn’t recommend going here unless you have to.

Bought brakes, headlights and other items without issue. Was sold the incorrect tail light, attempted to return and had issues with staff on correct part. Would rather drive farther to deal with more friendly staff.

Very helpful, they didn't have the part I needed but was going to order it, they also told me which store did have it, which is where I went.

Fast friendly service and great batteries we've had better luck with their batteries than the ones we got from Ernie at Sitze's auto.. so I've been very happy with auto tire and parts 😁👍