NAPA Auto Parts - Brobak Auto Parts

After waiting over a year for repairs and replacement parts that were damaged during the repair of my car, the manager never called me, even though he promised he would, and I believed him. Furthermore, instead of a new part that was supposed to be ordered from the dealer, a used part was installed, and I waited over three weeks for my car. Of course, the manager didn't admit to any mistake and considered that nothing had happened, saying it was just an old car. He claimed my car was too old to repair and ripped out pieces of my dashboard because he doesn’t have a clue how to remove it properly. Now, I am left with a damaged radio, damaged dashboard, scratches all over the inside and a car in worse shape then when I first brought it in. Please think a million times before you decide to ta

I never thought I would be writing such a negative review, but I have been given no choice. I'm a business owner myself, and I try my hardest every single day to keep my customers happy and to only get perfect reviews. So far so good. But here's a story for you. My family has been going to this mechanic with our 4 cars since they opened a few years ago. Their customer service was never great, but they always knew what they were doing, it is a nice, clean shop and it's located only a few blocks away. Last weekend my brother took his car for an oil change and a tire rotation. Somehow one of the technicians installed the oil filter incorrectly. On Monday morning, my brother was driving to work and his car eventually died, the oil was all over the engine bay, since the filter sort of points up

I used to be amazed how quickly and efficiently tey were able to acquire parts places for pickup on their website. I didn't even have to call to find out if it's in stock, they usually called after 10 min. If it wasn't to present solutions to you. Not until recently, order was places 3 hours in advance and when I showed to pick it up l, they had no idea that there was order reservation placed.

You have got to be kidding me with these negative reviews. I never write reviews, but when these guys are providing good prices and service I'm not gonna sit back at let people trash talk. I got my semi truck last year and needed fleetguard oil filters and two other fleetguard parts. Not only did the international dealer up the street quote me one thing over the phone and another in person they wanted $150 for 3 parts lol. I think I paid $50 or $60 for the EXACT same parts from this NAPA store. So please stop the trash talking. They have the cheapest batteries around. Go spend $30 more somewhere else if your not happy. I went with my mechanic and the other chicago truck store down the street is a joke! I'm driving 40 mins from Skokie, IL just to conduct business with these guys. ALL YOU GO

Bobak's is the most honest and thorough auto place I've been to. With all the competing automotive car shops Bobak's is definitely the best place around. As a female they truly take care of my automotive needs and don't take advantage! I enjoy going there for my car care. Chris is the best sales man and Albert is the best mechanic. Highly recommended for any car issues!!