NAPA Auto Parts - Brownwood Auto Parts

Had what i needed specifically. So thats always nice! U will pay the napa price tho but good quality parts u get what u pay for!

Just fantastic, store full of customers, waited, I didn't know what diameter hose I needed, just needed to convert a 3500 to a flatbed fuel filler neck. Without hesitation the clerk simply said, "...let's take what you have to the back and see if we can't find what you need." We did. We walked their line of in-stock hose and within 4 minutes we found the perfect size, with the perfect bends in it. I don't know that I'd of been able to do this any other way. The thing is, the store was busy, you know, lot's of activity. But the thing is, I was not rushed. I saw some clamps I needed, we stopped. I said, "Do you mind, I might need a couple of these?" The clerk said, "No problem, let me just get something to write with." When we got back up front he rang me out like we were friends,

Had my buddies truck break down in the parking lot 6 minutes before they closed. Was able to getthe part needed to fix the truck and an employee even stayed and helped install it. Best service a person could ask for. Highly recommend.!!!

The person we were dealing with must have been some type of manager. He scolded one of the new employees while we were standing there. I also heard another employee telling the employee that got scolded, about some terrible experience she had, had on the phone with a customer. This made me uncomfortable not only for myself but for the employees. My dad has also been back and forth to Napa several times trying to get the right sized belt for his mower. Hopefully this time will be a charm. Customer service is great. Employees are kind but do not seem knowledgeable about their jobs or part or how to look them up.

Clean store but the guys are don't know much about diesel. Usually any napa in Any part of the USA has what I need or they can or get it. I work on heavy lift cranes. So I need grease and diesel fuel system products. The guys seemed to have a poor atitude. As if it was funny to be seeking diesel or NLGI-1 components. perhaps if you just keed a oil filter for a Toyota or chevy that's more in their realm.