NAPA Auto Parts

Walked in for a bottle of fuel injection and staff had me in and out in just a few mjnutes-helpful and friendly.

I went to the bridge Street, East Syracuse location at 7:55 on September 19th. I had to return a battery for the core charge. I asked the salesperson assisting me if he could check the battery on my truck. I was told he could help me in about 25 minutes because he had something to do in the back. Yes, he had something more important to do than help a customer and make a sale. Ridiculous.

I hardly ever go out of my way to write a review for a company, but I have been going to this NAPA location for years now and their level of customer service is above and beyond any other part store I have ever been too. They always help me out in any way possible! Wether it be I have lost a receipt or have broken an item they are always willing to help me out. Absolutely great company and I wish I could give them a 6/5 stars. Everyone behind the counter is awesome too. Especially Brian. I typically have Brian helping me and he jumps through hoops to help me out. I wouldn’t recommend any other place. Thank you guys for the great service! Keep it up!

I would say that, even at their cheapest, they're still more expensive than some online places. That's to be expected when you have a brick and mortar place and they have the parts on hand! The guy at the register was very chill, didn't upsell me when I told him I wanted the cheapest they had. He even found some discounts for me! Great experience.

Slow service, I go to this location because of it's location and yet the service has been nothing short of horrible. On several occasions there are 3-4+ people in line and one customer service person, phone ringing off the hook and yet two people walking around looking at customers then going to do something else other than help customers. The service itself is slow, and the register people will spend their time pushing the product of the week instead. Shop elsewhere, it takes a long time to get anything here. Feel free to email me or call me, NAPA. I have reached out personally and had no success