NAPA Auto Parts

I just want to say this company, and Scott, were a huge blessing and had excellent customer service. My wife's battery died on the ferry going out to the island, and I had no way of helping. I called and spoke with Scott. They told me to tell her to bring it to the store. They changed out the battery for her even though they didn't have to which I am very grateful for their help!! Thank you!!

A starter I purchased from this location turned it to be defective. While this is forgivable in and of itself, the response I got from the staff (everyone on island knows which employee I’m talking about) was unacceptable. I didn’t realize up until this point that auto parts stores were exempt from reasonable customer service and basic politeness. Clearly Napa on Orcas doesn’t need my business.

More than simply an auto parts store, this is an essential service on an island like Orcas. We're lucky to have them. They're also the only U-Haul resource on the island, and having been a regular customer lately, I have really appreciated their efficient and friendly service.

Very helpful knowledgeable staff. Just about every part you could ever need in stock and quick orders for those few that they don't. Hours are reasonable. Prices are also reasonable considering our semi-remote location.

Thanks for save me having the new hub as I broke down right in your parking lot with this bearing falling apart. I got a change within the hour thanks you guys. Great customer service to was offering me the gloves on this dirty job!