NAPA Auto Parts - Gould Parts

Very poor experience! I was in the store ready to spend money, had most of my parts on the counter, then the phone rings. 10 minutes later I walked out without anything. If the person price shopping is more important than the one buying I hope you go broke!! Just to confirm I tried to get a core back from a item bought at a different Napa store, was told they couldn’t help, but found out that any other Napa is more than happy too do it. Eaton Napa sucks!!!

You bring your parts in there they just say they cant find it don’t even put in the effort and they just don’t wanna help anyone every time we go in there and the girl that works they walks up and throws attitude at you when is was not even her conversation, and is just plain rude all together you are better off finding a better place to spend your money! That wants to be helpful and shows all people with respect because this is not the place!

I support local businesses and I support this Napa. Waiting in line takes a long time. I think this has to do with their system when purchasing. Needs update and upgrade to speed up the process. They are very helpful though and are knowledgeable. They run their place old school and I can respect that.

Boy customer service sure ain't what it used to be. Maybe it's just my skin tone? I understand it's against your policy to put in a new battery for me, But I don't understand why I needed to be treated so poorly about it.

You order something online and get the pick up is ready email and then you get there and they say it’s not in stock and that it shouldn’t have told you that it was ready and then they don’t apologize.