NAPA Auto Parts

I bought a lift pump for my diesel pick up, less than a year it went out and they won't honor warranty because they say they can't find my purchase on their system using my phone number, it ain't my problem if you didn't put my info on your system. Anywhere else they'll honor your warranty. This was my last item purchase at Napa. Manager is asking for my paper receipt, who keeps paper receipts anymore? This is 2025 that's why you have computers and a data base of sales on your store. Screw napa.

You know, they messed up my order for my struts. I went out there and they did not have them at the time they said they would. But the clerk, admitted the mistake and redeem the gaffe by driving to the warehouse and then traveled all the way to South Arlington to deliver the struts to my mechanic. I appreciate folks and companies who admit faults and then make amends through sincere words and actions. Thank you.

Paul was very helpful Thank you To the guy who told me that Napa doesn’t have any tools customers can use should learn more about the store you work for Once again I want to send a special shout out to Paul You provided excellent service

I get there to pick up an online order today Monday At 6:17pm according to my GPS and I find it closed with the lights off and the sign on the picture. Five minutes after my wait, I see a NAPA white truck leave from the back. I walked and waved at the driver but he didn't see me and he leaves at 6:23. I waited to see if he comes back before 7pm. I call the number on Google GPS twice hoping that someone will answer. At 6:55-56 some one turns off the lights from the whole place and I knock on the window. The clerk doesn't want to attend me since it's closing time already. I finally convinced him and I picked up my online order. This is bad management. Not the emplyees' fault.

Not a great experience unfortunately. Parts guy was really rude and pretty much made me never want to go to Napa ever again. I wonder what the customer experience team will REALLY do about this? I wonder why they don't keep purchase history in their computers? Really simple stuff should have been done or available, and I never raised my voice once, but was spoken to in a most unprofessional way. Bad customer service. Seriously bad.