NAPA Auto Parts - Hess AutoTruck & AG

Glad to have a parts store in the area but if I have the time, I'd rather drive to Preston... Better prices and it seems like nearly everything I need, it has to be ordered and it's ALWAYS days out (even when they promise it will be there the next day)... That, and they rarely call you when they say they will. I know there isn't much for immediate competition in the area, but the service leaves much to be desired. Somehow, you leave with the impression you're an inconvenience and should be grateful they bothered...

Shout out to Trevor for going above and beyond with great service! Knowledgeable, polite,helped with parts list to repair a broken coolant hose on my Kenworth. Thank you,sir! Store was very well stocked and organized. All around they made an aggravating circumstance almost enjoyable.

We had a fuel injector O-ring issue (might've been my mistake). right when they opened Tim got us on the schedule as soon as possible and Dylan got it fixed right away! They were very fast. This was important because we were traveling on vacation with a lot of kids. Excellent service, considerate, and kind individuals. We are very grateful 🙏 thank you!

Wonderful kind and extremely helpful people. They had everything I needed on hand to save me on my trip. Even came out and installed my serpentine belt just to help out.thank you guys so much. You really did save my day. 95 degree temperature outside and a very hot engine, but they came through and got me to my destination. I have never met someone from Malad that I didn't like. Great town filled with good nice people.so so helpful. A++

I used to love Nampa when Bill Harrison was running it. I was always treated good until recently. It's sad. I believe in treating your customers with kindness even through difficult challenges at work. Things has happened that's out of my control. I took my vehicle there to get fixed. Unfortunately it wasn't. I have a paper trail of documentation. Things happened with further complications. Instead of getting treated good i was treated very bad by the service department manager. So I got a 2nd opinion through Coles Chevrolet. This guy running it used to work for their company. I'm not gonna say which location..But he also had a history there treating customers badly. I believe that things happen for a reason. And, I'm sad to say but I'll go up the chain in doing so. In getting what's leg