NAPA Auto Parts

I placed an order and went to check in a couple of hours later. When I arrived at the store, I saw the employees sitting together, discussing how to make the perfect sub. I was ignored for almost 10 minutes until another employee came from the back to help me. This store has serious issues. The owner needs to invest in their employees and prioritize customer service. If you read the other comments, you'll see that many people are experiencing the same problem employees ignoring customers. They also seem to have a problem with online orders.

I greatly appreciated the Store Manager Mark -who was an auto mechanic for 30 years -recognizing that the computer selection for my car battery was wrong and having me exchange the battery I'd ordered for the correct one. Also, a big thanks to store associate Leah who went above and beyond to offer outstanding customer service. It's a nice surprise to encounter a great in-store experience.

Horrible customer service. The guy got upset that I was asking the price on the parts I was buying and ended up giving me the wrong part…never again

First time purchasing from Napa and probably my last 🤷🏾‍♀️Placed an order yesterday called in to confirm the part was at the store and was left on hold for 20 minutes. As I walked in the store only one guy was on a call and the other guy was just standing there scrolling on his phone. He didn’t look up to speak or help. Out from back comes Jake and Jake instantly asked me if I needed assistance. He found my order and sent me on my way. Jake says he’s at this location helping out and I see why they need the help from the Reynoldsberg store Great Job Jake!

Thanks for helping me yesterday Leah. You went above and beyond expectations, and put my mind at ease during my "car emergency." You were truly an angel when I needed one!