NAPA Auto Parts - Hindman Tire & Auto Parts Inc

Took my brothers truck there to have transmission lines replace, they said they could get to it the following week. I called two weeks later to check on it, they said they had lost my number so they hadn't started on it yet since they couldn't get a hold of me. They said they would order the lines and gave me a price which was fine. Tried to get a hold of someone up there for about 2 weeks after that finally had to drive up there. Still hadn't started on it. This went on for 3 months. I finally just went up on a Saturday to get the truck and they dumped a bucket of keys out on the counter and started going through them looking for my keys. After 3 months of bs I had to take it to another shop to get worked on. Needless to say I'll not be going back to Napa in Hindman.

Great visit, awesome staff, very friendly They do great work at great prices. I would definitely stop here again.

Bought tires from these guys they say free tire rotation if you buy your tires there but when it's time to get the tire rotation cannot get them to answer the phone put me on hold for ten minutes called them back hung up on me then never would answer the phone again I will never buy tires here again had a tire rotation with them one time they told me the wrong appointment time said I would have sit for two hours this is a bad business don't buy nothing from them they are not trustworthy.

If my house wasn't so close. I'd go anywhere but here. Very much would rather drive to hazard on a flat than deal with these guys. Once took a vehicle up there for tire realignment, stated vehicle will be ready the next day. 2 weeks passed and they did not take off the first lugnut of the tire. Just let it sit there like the lazy bums they are. Even the simplest 10 minute labor repair they will tell you 5 days. All of the workers stand around the cash register joking with one another and never work.

I bought a battery off of them told them I didn't suspose to left nothing I had to put my own battery in and I had it in was tighten the two post when a boy that works for walked over and tighten them with a airgun and I didn't ask for there help it took him 2 second they charged me 120 for a battery that suspose to be 90 dollars for that they charged me $160 they need reported that the second time they got me and I'm going to try my best to report them if they did it to me how many other have they done it to. It don't take 4or 5 people to run that part store they stand around on the phone most of the time and they charge by the hour $460 dollars the first time to put brakes on my car. I diesel mechanic 30 year and that ain't right to take advantage of hard working people I'm not able to w