NAPA Auto Parts - Jacksons Auto Supply

The last honest Auto parts store in town. Always knowledgeable staff, and well stocked with quality parts. I started coming here to fix up my first car in 1980 42 years later still a loyal customer. When I open my auto repair business in 2005 Jacksons Napa was the first wholesale account I opened, the quality and expertise never goes out of style here.

This place was my favorite Napa, but it has slowly gone downhill. I tried ordering parts with Karen and they were ordered incorrectly twice. I could not put the old parts on the car and I had to have the customer leave the car over the weekend. I’ve been trying to get a hold of them for the past week to receive a credit ame all I keep on getting is “we’ll get back to you.”

I went Saturday morning to buy a water pump. The lady that helped me asked if I was a AAA member because I can get a discount. She said without me asking for a discount.! That is 💯 customer service. I had my granddaughter with me, without her asking a gentleman let her know she can take all the popcorn 🍿 she likes as long is ok with me. Also 💯 customer service. All in all before even asking for anything they were able to go above and beyond without asking that merits 1000% customer service!

Great place. Old school and the staff actually knows what they're talking about unlike Autozone and Orielys.

Have lots on the shelf and offered to have about anything auto related for me in a couple of hours. Knowledgeable and nice people here. Offered other good solutions to help me with an unusual car problem.