NAPA Auto Parts - Kerr Parts

I went in to check pricing and availability on brake pads for my 2023 Crosstrek, they wanted $129 for a front set and $129 for a rear set, plus $30 to bring in each set, that brings the total to a little over $300 for brake pads, TOTALLY RIDICULOUS IN MY OPINION! So I ordered a front set and rear set of premium Bendix pads online for a total price with shipping was $68. Napa needs to stop screwing their customers, the new O'Reilly's Auto parts store is going to put you guys out of business.

Customer service was wonderful here. I had a photo of what I needed and staff went above and beyond to get me what I needed. They got what I needed exactly right, so I didn't have to return to get something else. I really appreciated their knowledge and ability to get exactly what I needed, no problems, no issues. 😊

After a local, suicidal deer hit our car, Napa Auto was our choice to get the things needed to fix the car. Compared to the mechanics bid of $4000, we spent $426 and had no problem doing it ourselves. What a savings! Plus our AAA discount, this was a no-brainer!

I spent over $400.00 in this store with my vehicle right outside, and they gave me the wrong parts, which in turn has cost me 2 days pay and extra running around. The only that was right was my washer fluid and oil! Truly unpleasant with this store and I pray the eureka store will return these parts and give me right ones, if not I'll definitely give a chewing when my vehicle is fixed and expect a total refund for wasting my time!

I needed a part for my truck. They ordered it and it was here the next morning, and it was the right part. I'm back on the road. Some parts they don't have on hand, usually the next day your parts are there.