NAPA Auto Parts - Lansing

I had a car charging issue that caused me to get stranded on the highway today. Douglas helped me at this Napa Auto Parts. I am tremendously grateful for his help and instructions. Great place to stop when you have a vehicle in need of great parts and excellent tips and pointers. Thank you Douglas!!!

I was given the wrong air filter after telling the clerk that my Maverick was a hybrid. I had to return it and the clerk stated he gave me the wrong part. More to come on this issue.

This is a older store, everything could be updated BUT most importantly the clerks there are very efficient and knowledgeable. I ordered a random 3 button lock opener with a red button to blow the horn for a 2006 E350 cargo van. Figured it was discontinued or would take a long time to order. I called Monday 6/8 @ 4pm...they had it before opening on 6/9. So it was VERY good service, and the staff very nice! Anyway, I don't care how old the store is if I get prompt, friendly service and accuracy on my parts!

I have been to alot of the auto part stores in town and FINALLY was able to get help getting a the nut I needed!! Jordan and Matt were SO helpful and did so much more than anyone else had to try to get my part.

They would receive zero stars if I it were possible. Terrible part store. Bought pads, rotors, and a new caliper. The guy took all my information for warrenty and signed me up for their rewards program. He told me I was all set and I could return the core and receive my refund whenever and at any store. I tried to return my old caliper, at the same store, to get refunded my $50 core charge. They wouldn't do it without a receipt or box. So I told them to look up my warranty information that the employee took from me when I purchased to parts. They have no record of me in the system and will not do anything about my money. These people are thieves. I'll go to Advance Auto or Auto Zone next time. I've returned many parts and cores without any question or hassle and they haven't EVER "forgotte