NAPA Auto Parts

Good place to go for in stock parts. You have to remember that this is a warehouse so if you do not preorder online, you have to wait for the part to be located in the large warehouse and delivered to the front desk. They have had several hard-to-find parts that I wanted the same day. Ordered online and got and e-mail when it was ready. No issues.

These guys (Chuck) saved me big time! I put my 2094 Jeep Grand Cherokee limited 4.7L on the lift for a transmission fluid change.. I bought everything I needed from a huge online auto parts store. After removing the transmission oil pan, draining the fluid in go to put the new filters on, only to find out i have the wrong one. I called several stores around. They all said they had it, but when I got there, it was the wrong filter. Apparently there are 3 types of filer it could be. Seemed mine was the filter no one had. All the stores were about to close and this store was my last hope. They said they had it. When I got there, they brother box to the register. It too was wrong.. Chuck the guy behind the counter took the time to cross reference parts and found the filter I needed 5 mi

Very aggressive and rude staff. We called to check on the status of our online order and the staff on phone had a very harsh tone. In the end, they cancelled our order due to item being out of stock at the location but the overall experience was very bad. I understand life happens and it's frustrating to be working in such an extreme weather. But you don't have to take it out on a customer.

I just came from one of your competitor which was very disappointing and I felt compelled to share my thoughts on your customer service. It's truly exceptional! From the instant acknowledgement upon entering the store to the immaculate cleanliness and organization, every detail is well taken care of. The merchandise is also impressively stocked.

I experienced aggressively rude employees. Came in to get a part for a friend. A large in weight Hispanic dude asked me how the part was ordered, I said idk which I proceeded to dial my friend, but his snarky response was that he didn’t know either while raising his voice like I said he did. Then he continued to walk away from me when I tried to give him the answer he wanted. So I switch to Jim W lane where he was helping a customer prior to me, and once it was my turn Jim asked did the other rep help me so I explained to him that the rep kept walking away and I was on short time, and jim response was that he was too bc he had 12 mins to do something. But he was just helping someone else. So I was on the phone with my friend who ask to speak with Jim , when I handed my phone to jim, he sna