NAPA Auto Parts - Packwood Auto Parts Service & Towing

Do yourself a favor and stay clear of this place? The owner is extremely rude pulled in to get air in a tire. He comes flying out, accusing us of being druggers and stealing stuff because I had a load of tools in a truck that I work for legitimate construction company, that’s been in business for over 10 years. He grilled us for five minutes straight and then told us to get off his property. Somebody that running a business should be a little bit more customer service instead of cussing and just assuming that we were there to steal from him .I wouldn’t let my worst enemy go to this company. There is now way that they are an honest company stay away from them!!!!

Hi Tim/ Jim, I wait for you for 1.5 hours and I had to leave. I telephoned the number three times but no one pick up. so I went to the front desk staff asked for help. They helped me to connect my car to their car and my engine started to work. and when I return the cabin to leave some tips and going to leave, just at that moment, you came, in a hurry way and seem unhappy, and asked me why I didn’t call you and let you know. I have to tell you the whole thing, avoiding your misunderstanding,I tried to explain it in the phone, but I can’t communicate in English very well and your store staff said that’ OK. But I still want you know the whole thing. I don’t know whether you can read it here, but I have to tell.

Sounds like my experience was pretty similar to most other women who have been here. Whoever the guy is working here, he was extremely disrespectful, defensive, unprofessional and clearly sexist. Don’t work with people if you don’t known how to talk to people. I came in with a flat and without even looking at my tires he told me I needed 4 new ones. Wouldn’t even look if they were repairable. I stepped outside because he said he would come up with an estimate for me and when I walked back in he was talking to someone else and he said he had forgotten about me… I asked about any alternatives because my tires were recently changed, and I can’t exactly afford to drop another $900, and he went OFF on me about how I clearly don’t know what I’m talking about. I ended up just getting my car towed

Had a fantastic experience with this establishment today. I called a couple days ahead to get an oil change and checkup while I was in town for the weekend. The owner, James, was personable, helpful, flexible and above all, honest in his assessment and recommendations for my truck. His prices, while not Walmart, were reasonable. He finished the job before I anticipated. Great communication. He recommended new tires soon and gave me all the reasons why and after a lengthy chat with him, I know he was correct about the tires. He saved my old filthy air filter to show me why he thought it needed changing. I will be back here for sure. Great guy, great service, great business! Thanks so much James.

Went in to get replacement lug bolts from here and was treated like a jerk for not wanting to pay $250 for the most simple 10 minute repair. Charged $40 for a $5 wrench and sold us the wrong bolts and insisted they were correct. Went to a real auto repair shop in Eatonville and they confirmed he gave us the wrong parts. Don't come here even if you're desperate