NAPA Auto Parts - Poison Creek Inc

The young man provided me poor customer service, perhaps because he is inexperienced or perhaps for another reason. I waited at the counter patiently, clearly waiting to be attended to, while he stood for several minutes at his computer doing something, without acknowledging me. I would expect in such a situation the minimum respect as a customer to be acknowledged and told “I will be with you in just a minute” at the very least. When he finally looked at me and asked me what I needed, I said I had something prepaid waiting for me. He was apparently unaware of this and aimlessly looked around for several minutes, and when he couldn’t find it, he didn’t communicate to me what I should do next, nor did he take the initiative to interrupt or find other employees to ask about the order. He jus

Most parts have to be ordered

My teenage son ordered a part was given a quote. He was charged nearly double the quoted price. When I went back to ask about it they acknowledged the mistake but said there was nothing they can do about. The other employee smirked and shouted not like we set the price as I walked out.

The young woman who waited on me was just learning but eager to help and asked for assistance when she was unsure. I'm sure she will be a valuable asset to the company . it was a fun shopping experience.

Very knowledgeable and will quickly order parts if they don't have them in stock, usually come in next day.