NAPA Auto Parts - PROVOS AUTO PARTS INC - Auburn

Excellent service and selection at this NAPA, they’re nice people and know their stuff. Our go to auto store.

Good store, just occasionally there’s an older guy there that acts like he has an attitude anytime he doesn’t know something.

Always friendly service. Had an issue with a purchased part and brought it back. No hassles and they corrected the issue quickly. If they do not have the part you need in stock, they will find it and get it shipped in ASAP.

Tom at NAPA in Auburn NY provided the best service! Our phone call dropped initially and he called right back, ordered my parts of what wasn't on premises, then called me before he left his shift for the day to let me know my order was waiting for me in full!! Plus he priced what i needed almost $40 cheaper than the competion! It's little steps of follow up that go VERY FAR in proper customer service! Thank you, Tom!!!

Light's Auto of Auburn has certainly had its ups and downs. After a big staffing change while back, things were pretty bad in the inexperience of the staff. But things have been much better lately as the staff has learned the system. I am always happy to shop there for my car parts.