NAPA Auto Parts - Provos Auto Parts Inc

My husband and I have been very long time customers of this store. Today I called to order a part. Spoke with Mary. She gave me a price and pick up time. I then checked online and saw the part for a fraction of the price so I called her back being very friendly and asked if she may know why there was such a difference in price. Very respectful. She gave me a snotty rude answer and with an attitude told me she had no idea why there was a price difference did I want the part or should she cancel my order. Just friggin rude. I’m not sure who she thinks she is but that attitude to customers needs to be addressed and soon. Maybe if the reviews are bad enough they will do something about her

Casey was the most amazing and helpful person!! His customer service for my unexpected car problem went above and beyond the call of duty!!! Thank you!!

They always have what I need and most of the time it's in stock. That's hard to find. They provide a good warranty on their parts and the staff is very friendly. Now that's a winning combination in my book. My business will stay with them...and gladly.

Prompt shipping, part there the next day. Easy to deal with. Ordered one regulator and motor; only regulator was ordered by mistake. I called and they had new regulator and motor shipped in next day and did not charge me price differential. Were very gracious and accommodating.

I ordered a battery via phone, they delivered to my house 9 miles away, in 26 minutes.