NAPA Auto Parts - Quality Auto Parts Llc

NAPA has been around for a long time. I purchased a radiator and water pump. I did it on line I got both the next day at a 30 percent off the water pump was missing parts. I tried to call in on line but it kept hanging up. Called the store and they just replaced the water pump with another they had in stock. That was great. I would recommend using them over the rest of the auto parts store in town.

Manager is super nice and trys to get the parts you need as fast as possible. Great customer service for there to only be 3 employees!

Store experience was fine but terrible hours. Advance Auto Parts is open until 9:00 pm and NAPA closes at 6:00. It’s stupid. Trying to return old battery for core charge refund and cannot for the life of me get here before the store closes. Got here at 6:01, no one was even inside. Incredibly frustrating!!

They don't follow their store hours. 2 days in a row trying to pick up a part I ordered before 6. They were locked up both times (5:45 then 5:10). Update your hours or keep your doors open.

I have to say Gwen their manager is AWESOME!! I so appreciate what lengths she went through to help me and my son. Gwen knows her parts and how to speak to the mechanic and stand up for the customer. Gwen has been noticing what I was dealing with not knowing but her knowledge saved the day. All the employees there are so courtesy and will assist you. Gwen you went the extra mile and I can’t thank you enough.