NAPA Auto Parts - Silver Spring

Called ahead of time to ask if they could install a car battery if purchased there. The lady that answered the phone said “we can help you with that”. Once at the store, I was told that they do not install batteries and no females were working there that day, so I must have been lying. They stated that they do not install batteries because no one working there knows how to, and if they did it wrong, something would blow up.

Really needed a part on saturday. Arrived at 5:30PM at the store and it was closed. They did not ensure their hours were correct on google maps. Says open till 6:00 PM on Saturdays.

Terrible. I ordered 4 qts of oil from the NAPA website and chose the option for free next day delivery from this local store. Heard nothing for 2 days. Tried to call the store but was put on hold for 30 minutes (with a recording telling me they know how valuable my time is). That is my limit so I hung up and cancelled the order through the 800 number (which was fast and easy)!

Closed store way before closing time, while I ordered a part online that said pick up in 30 mins, that’s not right. Some people drive from far away to pick up a part you guys have in stock.

I love this location thanks to George rayshaun and joseph