NAPA Auto Parts - So Cal Auto & Truck Orange

Nice enough staff. They said that my parts would be in when they opened in the morning. Left my phone number they said that they would call me in the morning. Called in @ noon. Nope don't have your parts. Oh wait they just now this minute came in. You don't have to bullshit someone just to bullshit someone. Honesty goes much further with me. If they would have said oh hey the guy that ordered the parts forgot or we were supposed to call you in the morning and forgot sorry about that. Whatever. It's still a good source for parts. Attention to detail is a Mf

The level of service and knowledge of the staff here is unprecedented. These guys were so patient and hands on with my elderly father and his questions, and helped solved a mystery that had been plaguing us for months. Best place for auto parts, hands down.

First of all, I want to say that Moe, the Store Manager, went out of his way to try and help me out with an order that I placed online to pick up at this location. I would give him 5 stars on his own. The online ordering system needs some work. I needed some different fluids that I had to pick up that day. I went online to the Napa website to place an order. There are several different Napas in my vicinity and each gave their own specific date as to when the order would be ready. Most stated that it would not be ready until the next day, but a couple said that it would be ready the same day, including this location. Since the information was unique to the specific location, I assumed that it would be accurrate. This Napa closed at 6:00 and I arrived at 5:45 to pick up my order. In fairne

The people inside the store were incredibly helpful and they had the items that I needed. It would be easier if they had to be sign out in front of the store to find the place.

Love Napa. Honestly, this location is not the same without dennis. Drive professional and needed a car battery. Came in at 1045, and they said they didn't have my battery. The truck will be here between 1230 and 130. They were going to call me. Went back in at 2 pm me and asked around regarding it. They said another 20 minutes because their truck broke down. They made sure they had my number. It's now 330. I called, and they are still saying another 20. So, I went to the auto zone. Mind saying it I HATE auto zone. But no choice. Waste of day not making any money waiting for the poor customer service. They should have offered to call another store and see if they had any. My fault I waited.