NAPA Auto Parts - Warehouse Svc Inc

Found rare part for my old truck that no one else had

Long story short, I had a Frankenstein vehicle in my shop, Randy at the 50th store went above and beyond to find a u- joint with just measurements that I gave over the phone. I was ready to give up until I spoke with Randy. Great job sir

Napa Auto Parts on 50th in Lubbock was extremely knowledgeable and helpful in problem solving and resolving our RV battery issues. The manager, Randy and staff JW went above and beyond providing top notch professional service!!! Five star customer service!

CALLED UP THERE TO SEE IF THEY HAD A FILTER INSTOCK, IM AWARE IT WAS ABOUT CLOSING BUT I WANTED TO PICK IT UP IN THE AM. IF THEY HAD IT. MY PHONE WAS ON SPEAKER PHONE BECAUSE I WAS DOING MULTIPLE THINGS AT ONCE. GENTLEMAN PICKED UP THE LINE AND SAID HIS NAME REALLY QUICK TO WHERE I DIDNT UNDERSTAND HIM. ASK TO REPEAT HIS NAME HE ANSWERED VERY CONDENSENDING " THIS IS AW AND YOU CALLED NAPA AUTOPARTS" ALRIGHT WHEN I GAVE HIM THE NAPA PART NUMBER, THEY DONT HAVE IT. COOL. I ASKED HOW LONG IT WOULD IT TAKE TO COME FROM THE WAREHOUSE IN A VERY SARCASTIC MANNER THE REPLY I RECIVED WAS " DEPENDS ON WHERE YOURE FROM, AMARILLO A FEW HOURS." IT WAS TERRIBLE EXPERIENCE. ME AND MY COMPANY WILL NOT BE DOING ANY BUSINESS WHATSOEVER. CUSTOMER SERVICE MUST BE A FORIGN CONCEPT.

Had a Napa purchased alternator with lifetime warranty that went bad on my wife’s vehicle that I took in to be tested and exchanged, and I was denied the warranty because the alternator was giving 14V under a “load” so therefor it was “good”. When an alternator is under a load it only draws 12-13V so after 2 times of taking it off, testing it at Napa, being told it wasn’t the alternator causing my problem (I was told that it was possibly the computer then the second time I took it in I was told to check a fuse), and putting it back on the car. I decided to take my business to O’Reillys to buy a new alternator which resolved my charging issue after diagnosing the problem two times, car started working great again. I spoke to the manager after this and explained everything ONCE again about m