NAPA Auto Parts - Watsonville

Be careful taking advice from these guys! Staff is clueless and they can't even figure that out.

Don’t bother paying for a warranty. Because it literally has to be a defective battery in order for them to replace it. If you pay for a warranty, if something happens to the battery, it should be replaceable. Don’t waste your time go elsewhere.

MARIO, whoever you had working 3 Sundays ago mid afternoon . Needs to be terminated . Responding to someone coming to pick up 800$ worth of parts , with “pick it up on time next time” is extremely unprofessional. I don’t appreciate it . Do better .

Needed a new car battery. Searched NAPA's website, easily saw a bamner above the Homepage "20% Off Puchases Over $125 Promo Code TACKLE" I called my local store, clerk helped me select best battery that fits. Purchased Online for store pickup, got the discount, went to the NAPA store, battery was waiting for me, installed it in the parking lot, took old battery in and received $18 core credit. Totally a positive, money saving experience. As a side-note, as I searched for batteries I went to Walmart, Costco, Amazon websites. Walmart had only 1 battery that fit, and it was only 450 cold crank. Amazon 's website wouldn't narrow the search to my vehicle. Costco website wasn't specific, necessitating a call to the warehouse. Their battery was $149 for 550 cold crank. The NAPA bat

Low inventory, small store. Older guy working at the counter was very rude, unmasked and unhelpful, we put our things back on the shelves and left to find a different store. Other employees were nice but the 1 star stands.