NAPA Auto Parts

Friendly but needs more attention to detail. Had to send my girlfriend to pick up a replacement alternator and they gave us an incompatible part twice in a row. Second time they even had the original to compare with.

My visit here was great they always have a great selection of items to choose from, the shelves are stocked, and aisles are clean. Overall a very nice visit and it was nice because my children can and I felt safe that they couldn't get hurt on any displays or had to worry about them triping on stock that needed to be put away. Thank you!

West napa, guy didn't know if he had parts or not, just telling me price and said that all parts are at Northgate blvd, wants me to pay him and pick the parts at Northgate blvd, store manager tried to get the list of parts again and said that it has 3 sets of parts even gave the vin no....just a hopeless customer service....

I was stranded with a dead battery in front of 24 Hour Fitness in Downtown Sac and my parking expired at 8am and became a loading zone and I had to be out immediately or ticketed for tow. I called this location, Talked to Travis; told him I needed a battery asap. He said if I went online and purchase it over the NAPA website he could have it delivered asap. I did the whole process with him on the phone. It was done in less then 10 min. I even chose his recommendation the most expensive battery in the whole store. I even offered an extra $100 tip to expedite the delivery. My maps showed a 3.5 mile drive for 9 min away from my location. I paid $260 and these mofo’s never came. I called back 30 min later to check on it, and another employee said it was out for delivery and to be on standby.

Stopped here for more a/c freon fluid on a super hot drive. They had what we needed, and the guy was incredibly friendly, kind, and helpful. He was happy to come out and help us figure out how to use it as well. Seriously, the nicest guy I've ever met an an auto parts shop.