NAPA Auto Parts

So went in there last week and again today to grab something. Now this time they did not have what I needed but the gentleman came out from behind the counter and asked if he could help me find anything. Always good service

Excellent service, kind and professional with quality products!

Twice in the past week or so I've stopped in to pick up simple items since it's conveniently located to a weekly appointment. On both visits, I was completely ignored while staff helped others. I have a ton of retail experience, so I know the correct way they should've handled the situation. They did not acknowledge me in any way. They should've said, at the very least, " Hi, someone will be right with you". I was parts manager at several different motorcycle shops over the years and if you're helping someone with a complicated project searching for parts, checking availability, etc, it wouldn't have shocked or upset anyone if I had simply said " do you mind if I take a moment just to ring this person out for the one item that they're holding in their hands." Nine times out of 10 th

I was down in the DUMPS! 5 part stores within 50 miles of my house didn’t have the part I needed. Called Robin with Napa and she took care of me. I told her to guard that part with her life and sure enough it was on the counter waiting for me! THANK YOU ROBIN

This places customer service over the phone is absolutely appalling. The first time I called a woman answered and asked if I could hold for "a moment." I obliged. After 15 minutes on hold I hung up and called back. The same woman answered and asked if I could hold for a moment and as I tried to say, "no," I was placed on hold anyway. I waited another 6 minutes, hung up and called back. This time a man answered and asked me to hold and I quickly said, "no, I've been on hold for over 20 minutes." He responded along the lines of, "I'm the only one here and I've got people in the store. You have to hold," and that's what he does. I held another 5 minutes before hanging up and calling back irately. Yes, I swore, I didn't name call or say anything outright offensive, but yes, I cussed. If I coul