National Car Rental

The car selection is pretty decent but all that is over shadowed by rude employees and managers. Two of the exit managers were super rude and condescending due to my age and so was one of the exit attendants. They have a note in my file notating I'm allowed to have whatever vehicle I want due to my company contract. The first day I picked up my car I picked up a luxury car without much resistance but the next day when I had to switch it out for a new one 2 of the female managers and one of the gate attendants were so rude saying all sorts of stuff because they didn't want to put the car in their name stating in going to crash it. I'm Executive Elite and choose to rent with National/Enterprise. I've been in a vehicle for over 150 days this year and 80% of those days have been a luxury vehic

Rented a brand new suv at the PHL airport and I believe I was the very first rental driver. Unfortunately the next morning the car began driving poorly and a check engine light came on. The manager immediately offered to swap out the car quickly and easily if I felt comfortable driving back to the location, which was almost an hour away. I did bring it back, and as promised they already had an identical car waiting and I was able to drive off again within minutes. The rental return after a week was just as smooth. I was in and out on the way to the airport terminal within minutes via their shuttle service. I will absolutely use National Car again and would recommend them to any travelers in need of an airport rental. The managers and staff are an excellent group of people.

Mileage on the rental truck is a bit high, but overall good experience. Oh, although the fuel gauge showing full I was still charged for 0.8 gallon of refill. How did they read out 0.8 gallon from the analog gauge? 4 stars.

My experience at this National location is consistently exceptional. The customer service is outstanding, and the staff is always friendly, professional, and incredibly helpful. A special shout out to Cal, who truly goes above and beyond to bring positive energy and genuine kindness the moment you arrive. He sets the tone for a fantastic start to every trip!

Agents were very nice and informative. The agent saw me car hopping. He came over and asked me if I was looking for automatic seats. I said YESSS, how did you know. I'm not that tall and need to sit up high. At that moment, another staff member was pulling up with a Durango and asked if this will do. He said it has automatic seats, heated seats and steering wheel. I said yes. Its like he knew exactly what I needed before I asked. Thank you National. Always a pleasure renting with you. Maria M.